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ITS Technical Support
Inline Telecom Solutions provides services for telecommunications operators of the Russian Federation and fully confirms the high standards of service and technical support. Respecting our customers, we take on all concerns about the technical support of the solutions provided. In this way, we systematically and consistently create strategic values in partnerships with clients.
We are fully responsible for the stable and clear operation of the equipment and solutions supplied by us, which is the key to reliable operation of telecommunications services of operators. We carry out all types of technical support for customers within the framework of a flexible and effective system of service contracts (SLA). The presence of such a system allows us to meet virtually any customer request for the type and quality of service.
Our approach to providing technical support is based on prioritizing the problems that arise in the operation of our customers’ communications infrastructure.
The capabilities of our Technical Support Center allow us to provide our customers with a full range of services in the following main areas of service:
- Remote highly qualified engineering technical support.
- Repair and accelerated replacement of equipment.
- Technical support at the customer’s site.
Service requests for support are accepted 24 hours a day, including weekends and holidays. When requesting support, please provide the following information necessary for prompt interaction:
- Service agreement number.
- Last name, first name and phone number for prompt communication.
- Type, article (part number) and serial number of the equipment.
- Request priority.
- Request description and log files with errors.
If you have a service agreement and are a registered user, then to open a service request, please use the login to ITSM 24×7 Service Desk. If you have forgotten your login or password, or if you do not have them, please contact us by e-mail support@inlinetelecom.ru.
You can submit a service request by email support@inlinetelecom.ru and by phone:
8 800-250-01-16 – 24-hour hotline for all regions of the Russian Federation;
+7 495 645-44-50 #1 – from 10.00 to 18.00 on weekdays.
For requests of priorities 1 and 2, a duplicate phone call to this phone number is required.