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Platform IVR
Order a serviceGeneral Description
This platform allows providing services through an interactive voice menu with the ability to recognize and synthesize speech, organize integration with the customer's CRM, external databases and other platforms.
Proper organization of the IVR menu helps potential clients to receive information about the customer's services, navigate the entire range of the customer's services, easily select the necessary services and receive them. This helps to improve relationships with clients and increases their loyalty.
Objectives
- Flexible logic depending on the service number, current or home region of the subscriber, as well as other subscriber data
- Interaction with external IT systems to obtain information about the subscriber
- No restrictions on the number of service numbers, services, sections and menu items, services
- Collection and provision of statistics on clients in various sections
- Work according to your menus or according to the CAMEL AssistRequestInstructions procedure
- Interacting with SMSC (SMPP) to send SMS
Services
1.
Providing full statistics
2.
Implementation of industrial solution, autonomous remotes
3.
Advanced Web interface for all possibilities
4.
Managing roles, access levels, corporate authorization (LDAP)
5.
Requests to external OSS/BSS systems, sending SMS
6.
Integration of the customer's CRM with other platforms
7.
Integration with internal databases
Advantages of introducing the service:
The platform allows implementing interactive voice menus (IVR) with any logic, varying levels of nesting and integration with IT systems for customers.
